At Frenchie Shop we work directly with producers of the products we offer, which is why we can offer you really competitive rates (up to -60%!)!

How do you ship packages?

Packages shipped from our US warehouse are shipped through USPS.

Packages from our warehouse in China will be shipped by USPS or Yunexpress depending on the weight and size of the product. 

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

You can Tack your order from here : Track My Order 

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Important: We work with several different producers, so if you have ordered several products, it is possible that you receive several packages a few days apart.

At Frenchie Shop, our utmost goal is to ensure your satisfaction. If any issues arise with your ordered items, we are here to assist you in resolving them.

Product Delivery and Refunds

If your product has not been received within the guaranteed timeframe (60 days, excluding 2-5 days processing), you have the option to request either a refund or a reshipment. In the case of receiving an incorrect item, you can also request a refund or reshipment. Should you decide not to keep the received product, a refund can be requested. However, the product must be unused and returned at your expense.

Easy Returns within 14 Days

If you encounter any problems with your ordered items, you have a window of 14 days to return them. The process is straightforward: reach out to us at Contact@frenchie.shop, and we will facilitate the return process. Upon receiving the items, a full refund will be issued to you.

Order Cancellation or Modification

We understand that circumstances can change quickly. If you wish to cancel or modify your order, you have a 12-hour window from the time of ordering to contact us at Contact@frenchie.shop. Beyond this time, if the items have already been shipped, they will need to be returned for a refund (excluding shipping costs).

Refund Eligibility

Refunds are subject to certain conditions. We cannot guarantee a refund in the following instances:

• - If the order did not arrive due to incorrect shipping information provided.
• - If the order was not delivered due to exceptional situations beyond the control of Frenchie.Shop (e.g., customs issues, natural disasters, or other exceptional circumstances).

Refund requests must be made within 15 days following the guaranteed delivery period (60 days) expiration. To initiate a refund request, you can send a message via the Contact Us page.

Refund Processing

Once your refund is approved, it will be processed promptly. The refund will be applied to your original method of payment or credit card within 14 days.

Lost or Undelivered Packages

Please note that we cannot be held responsible for lost or undelivered packages resulting from incorrect address information.

Exchanges

If you wish to exchange a product, such as for a different clothing size, please contact us first. We will provide guidance through the exchange process. Please refrain from sending your purchase back to us unless authorized to do so.

We strive to provide the best possible service and support. If you have any questions or concerns, please don't hesitate to reach out to us at Contact@frenchie.shop.