I ordered the wrong size LightLatch No pull Frenchie Reflective Harness and reached out to them via email. Ariel responded quickly and made arrangements for a replacement for free. I was very satisfied with her promptness and will definitely be ordering from them again.

I am very pleased with the quality of the backpack and the fit of the sunglasses. I will definitely be adding more items from the Frenchie shop to my want list.

The product took a while to get here but is EXTREMELY well made. Our Frenchie is paralyzed so his weight is off-balanced and the item was too large. The customer service immediately offered to replace the item and I’ve sent them the information. If I receive the replacement item and it’s the quality of the original, I’d give them 5.5 stars!!!

Fantastic customer service. I accidentally ordered the wrong size booty. I reached out to get a return label and exchange for the correct size. They responded within minutes and asked me to provide measurements of my little guys paw. They then sent me a set that fit and I didn’t even have to return the wrong size. All for free. 🥰