Refunds & Returns Policy
At Frenchie Shop, our utmost goal is to ensure your satisfaction. If any issues arise with your ordered items, we are here to assist you in resolving them.
Product Delivery and Refunds
If your product has not been received within the guaranteed timeframe (60 days, excluding 2-5 days processing), you have the option to request either a refund or a reshipment. In the case of receiving an incorrect item, you can also request a refund or reshipment. Should you decide not to keep the received product, a refund can be requested. However, the product must be unused and returned at your expense.
Easy Returns within 14 Days
If you encounter any problems with your ordered items, you have a window of 14 days to return them. The process is straightforward: reach out to us at Contact@frenchie.shop, and we will facilitate the return process. Upon receiving the items, a full refund will be issued to you.
Order Cancellation or Modification
We understand that circumstances can change quickly. If you wish to cancel or modify your order, you have a 12-hour window from the time of ordering to contact us at Contact@frenchie.shop. Beyond this time, if the items have already been shipped, they will need to be returned for a refund (excluding shipping costs).
Refunds are subject to certain conditions. We cannot guarantee a refund in the following instances:
- - If the order did not arrive due to incorrect shipping information provided.
- - If the order was not delivered due to exceptional situations beyond the control of Frenchie.Shop (e.g., customs issues, natural disasters, or other exceptional circumstances).
Refund requests must be made within 15 days following the guaranteed delivery period (60 days) expiration. To initiate a refund request, you can send a message via the Contact Us page.
Once your refund is approved, it will be processed promptly. The refund will be applied to your original method of payment or credit card within 14 days.
Lost or Undelivered Packages
Please note that we cannot be held responsible for lost or undelivered packages resulting from incorrect address information.
If you wish to exchange a product, such as for a different clothing size, please contact us first. We will provide guidance through the exchange process. Please refrain from sending your purchase back to us unless authorized to do so.
We strive to provide the best possible service and support. If you have any questions or concerns, please don't hesitate to reach out to us at Contact@frenchie.shop.