BalliFly TM : AUTOMATIC TENNIS BALL LAUNCHER
BalliFly TM : AUTOMATIC TENNIS BALL LAUNCHER
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They say every dog knows how to make a human happy, but not every human knows how to make a dog happy. We love our doggos and puppers, and ideally, we always want to make sure they are as happy as they could be but we don’t know what to do..
Let us tell you straight up: The way to the heart of any doggo is through play! Fetchly Tennis Ball Launcher is more than just a toy, for your Doggo, it’s a playmate! Offering your pet-pooch a playmate that will give them unlimited happiness will make you the best pet parent you can be!
MORE THAN A GAME - A PLAYMATE:All dogs are ball-crazy and love fetch! They love it so much they want to play for hours and hours. But dog owners don’t always have the same high energy levels as some doggos. Here comes the Fetchly Tennis Ball Launcher, your pet can play their favourite game without you having to make efforts or get tired.
ADJUSTABLE LAUNCH DISTANCE; Lights on the automatic dog ball launcher will indicate which distance is selected. The ball launcher can launch the ball 10, 20 or 30 feet (roll included), distances can easily be changed at the push of a button.
HIGH-QUALITY:We strive to offer top and high-quality products. The Launcher is made out of high-quality plastic guaranteeing its long-term durability. The game can be played both indoors and outdoors.
TENNIS BALLS INCLUDED: The launcher comes with three 2 inches tennis balls, perfect for a game of fetch. Works with AC adapter [included] or batteries [not included].
AUTOMATIC LAUNCH: Your doggo simply drops the ball into the launcher and fetches it once it pops out! You will be amazed by how easy it is and how entertained your dog will be for long hours at a time!
Shipping
Shipping
At Frenchie Shop we work directly with producers of the products we offer, which is why we can offer you really competitive rates (up to -60%!)!
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in China will be shipped by USPS or Yunexpress depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time* |
|---|---|
| United States | 7-21 Business days |
| Canada, Europe | 7-25 Business days |
| Australia, New Zealand | 10-15 Business days |
| Mexico, Central America, South America | 15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
You can Tack your order from here : Track My Order
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Important: We work with several different producers, so if you have ordered several products, it is possible that you receive several packages a few days apart.
Return policy
Return policy
At Frenchie Shop, our utmost goal is to ensure your satisfaction. If any issues arise with your ordered items, we are here to assist you in resolving them.
Product Delivery and Refunds
If your product has not been received within the guaranteed timeframe (60 days, excluding 2-5 days processing), you have the option to request either a refund or a reshipment. In the case of receiving an incorrect item, you can also request a refund or reshipment. Should you decide not to keep the received product, a refund can be requested. However, the product must be unused and returned at your expense.
Easy Returns within 14 Days
If you encounter any problems with your ordered items, you have a window of 14 days to return them. The process is straightforward: reach out to us at Contact@frenchie.shop, and we will facilitate the return process. Upon receiving the items, a full refund will be issued to you.
Order Cancellation or Modification
We understand that circumstances can change quickly. If you wish to cancel or modify your order, you have a 12-hour window from the time of ordering to contact us at Contact@frenchie.shop. Beyond this time, if the items have already been shipped, they will need to be returned for a refund (excluding shipping costs).
Refund Eligibility
Refunds are subject to certain conditions. We cannot guarantee a refund in the following instances:
- - If the order did not arrive due to incorrect shipping information provided.
- - If the order was not delivered due to exceptional situations beyond the control of Frenchie.Shop (e.g., customs issues, natural disasters, or other exceptional circumstances).
Refund requests must be made within 15 days following the guaranteed delivery period (60 days) expiration. To initiate a refund request, you can send a message via the Contact Us page.
Refund Processing
Once your refund is approved, it will be processed promptly. The refund will be applied to your original method of payment or credit card within 14 days.
Lost or Undelivered Packages
Please note that we cannot be held responsible for lost or undelivered packages resulting from incorrect address information.
Exchanges
If you wish to exchange a product, such as for a different clothing size, please contact us first. We will provide guidance through the exchange process. Please refrain from sending your purchase back to us unless authorized to do so.
We strive to provide the best possible service and support. If you have any questions or concerns, please don't hesitate to reach out to us at Contact@frenchie.shop.
