Charlie - Pillow
Charlie - Pillow
At Frenchie Shop we work directly with producers of the products we offer, which is why we can offer you really competitive rates (up to -60%!)!
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in China will be shipped by USPS or Yunexpress depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||Estimated Shipping Time*|
|United States||7-21 Business days|
|Canada, Europe||7-25 Business days|
|Australia, New Zealand||10-15 Business days|
|Mexico, Central America, South America||15-30 Business days|
*This doesn’t include our 2-5 day processing time.
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Important: We work with several different producers, so if you have ordered several products, it is possible that you receive several packages a few days apart.
If you did not receive the product within the guaranteed time(60 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
At Frenchie Shop we have an obsession: to satisfy you!
If you have any problem with your ordered items, you can return them within 14 days.
For that it is very simple: contact us via this address: Contact@frenchie.shop
We will send you a full refund upon receipt of your items.
-> You wish to cancel or modify your order
We process orders quickly, usually within 12 hours. For this reason, you have 12 hours after ordering to send a cancellation or modification email to Contact@frenchie.shop
Beyond this time the objects will have already been shipped ...
In this case, you will have to wait for delivery and return the items for a refund (cost of the product).
We can't guarantee a refund in the following cases:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenchie.Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Frenchie.shop
Refund requests must be submitted within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
we are not liable for lost or undelivered packages due to wrong address .
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.